Archives: Projects
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Building a Culture of Customer Centricity
Challenge edX is an online learning platform that provides 7 million+ learners monthly access to 2500+ courses from today’s top institutions and universities. Shortly after joining the team in March 2020, I learned that the Product and UX teams went 22+ months without speaking to a customer about their needs. Through key partnerships with members…
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Role IQ Learner Research
Challenge Pluralsight is an online learning platform for technology professionals. After releasing a beta version of the assessment product, the Role IQ product team, had a chance to investigate how customers were adopting the new offering and identify areas of improvement. Approach As Product Manager, I led a team that included myself and a UX Designer.…
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Using Notifications to Increase Learner Engagement
The Challenge Pluralsight is an online learning platform for technology professionals. After releasing a beta version of the assessment product, Role IQ, the Role IQ product team had a chance to investigate how to increase learner engagement with the experience. Approach As Product Manager, I facilitated all discovery and hypothesis testing for this experiment, alongside a…
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Creating Empathy with Learner Personas
Challenge edX is an online learning platform that provides 7 million+ learners monthly access to 2500+ courses from today’s top institutions and universities. After joining in March 2020, it became clear that edX employees were unsure who their customers were how and how they differed across the companies various product offerings. Approach I put together…
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Increasing Learner Satisfaction of Virtual Training
Challenge The Predictive Index is a talent optimization company that businesses use to hire, inspire, and retain talent. They provide instructor-led training classes as a service to introduce the concepts behind their workplace assessment tools to customers. After conducting a 9-month pilot of their virtual classes, the learning team noticed that CSAT scores of the new…